مسؤول أول مركز إتصال - جدة
Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.
Provide a high level of customer service and professional communication skills
Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
Resolves and inputs provider/client requests into CRM according to established guidelines.
Ensures proper, accurate records, files, databases are set up and maintained..
Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
Ability to use and interpret multiple systems for preauthorizations, claims research, contract interpretation,and provider network status
Capacity to understand and interpret client and provider contracts while working with callers
Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors
- English Proficiency
- Communication Skills
الدور الوظيفيخدمة العملاء ومركز الإتصال
عدد الشواغرغير محدد
المؤهل العلمي المطلوببكالوريوس
العمر المطلوبمن - الى
المستوى المهنيالخريجون الجدد
نوع التوظيفدوام كامل
سنوات الخبرة0 - 4