مسؤول أول مركز إتصال - جدة




08-26-2018

عن المنشاة

  • قطاع الشركة : التأمين
  • طبيعة عمل الشركة : صاحب عمل (القطاع الخاص)
  • حجم الشركة : 500 موظف أو أكثر
  • سنة التاسيس : -

معلومات الشركة

  • الدولة : المملكة العربية السعودية

Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.

Key Activities:

Provide a high level of customer service and professional communication skills
Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
Resolves and inputs provider/client requests into CRM according to established guidelines.
Ensures proper, accurate records, files, databases are set up and maintained..
Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
Ability to use and interpret multiple systems for preauthorizations, claims research, contract interpretation,and provider network status
Capacity to understand and interpret client and provider contracts while working with callers
Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors

Skills
- English Proficiency

- Communication Skills

  • الدور الوظيفي
    خدمة العملاء ومركز الإتصال
  • عدد الشواغر
    غير محدد
  • المؤهل العلمي المطلوب
    بكالوريوس
  • العمر المطلوب
    من - الى
  • الجنس
    غير محدد
  • المستوى المهني
    الخريجون الجدد
  • نوع التوظيف
    دوام كامل
  • سنوات الخبرة
    0 - 4
  • الراتب المتوقع
    -

التقديم للوظيفة