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Financial/Monetary: (Revenue/Cost):

· Assist in Improving in-house payment cycle time, which increased monthly registration and transactions performance

· Assist in improving payment processing image to capture and reflect improvement of the team, resulting in reduced operating costs.



Customer/Client: (Internal/External):

· Maintain direct contact with customers to ensure an ongoing high level of satisfaction



Suppliers/Vendors: (Regulators/Others):

· NA



People/Employee: (Unit/Bank wide):

· Manage own and team's learning and development.

· Support sales team in winning new business through coaching and motivation



Internal Processes/Practices: (Productivity/Quality/Compliance/Reporting):

· Formulate center operation plans in accordance with overall banking strategy so that the center revenues are maximized

· Implement approved policies and procedures, provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.

· Drive sales culture within managed center by developing sales plans (in line with targets) and activities, working with center staff in order to implement and consolidate sales targets

· Ensure that all customer complaints/fraud/shortages are communicated to concerned parties in a timely manner in order to mitigate risks and that customer are satisfied with the service received

· Overseeing & supervising of CDM/Cash replenishment done by appointed center CSRs, accountable for reported cash figure

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