مساهمة حلول التوظيف في رؤية المملكة 2030
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  • نشر الوظيفة

    الكلمات الدلالية
    Outlet Supervisor #Makkah

    الصورة الرمزية حلول التوظيف
    المهام الوظيفية
    Summary of Responsibilities:


    • Assist the manager in day to day running of the outlet.
    • Ensuring Achievement of financial results and guest satisfaction.
    • Initiatives to aid with the continued development of the Swissôtel Makkah positioning as a leader in Food & Beverage service and as a Food and Beverage destination.
    • Ongoing control and enhancement of quality standards and guest service.
    • Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.
    • Ensuring the Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.
    • Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions.
    • Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
    • Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.
    • Ensuring profitability and controlling of costs.
    • Ensure Guests’ satisfaction and handle all feedback accordingly.
    • To be able to give training to team members e.g. beverage training, service training.
    • To be able to build and maintain the team morale. Handling each team member as individuals accordingly.
    • Evaluate operations and implement improvements.
    • Ensuring proper execution of food promotions.

    Main Daily Duties:

    • Demonstrates Swissôtel way Standards in all interactions.
    • To promote good relationship to the guests and Colleagues
    • Control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipments, Grooming Standards, Updating all Colleague Logs/ Files.
    • Participate in service as necessary in accordance with Restaurant needs.
    • Ensure hotel grooming and personal appearance standard are met.
    • Control stocks for daily use in the restaurant.
    • Control breakage, waste and spoilage.
    • Ensuring Safe and Healthy work environment for all the Guests and the Colleagues.
    • Conduct all administrative work required.
    • Maintaining Restaurant cleanliness as well as ensuring all maintenance needs are looked after.
    • Checking of expiry dates and non-dated products on daily basis.
    • Schedules Guest Reservations and arranges for private function or special party.
    • Checked opening and closing duties assigned to all the colleague.
    • Maintain log book on day to day bases.
    • Conduct shift briefing.
    • Performs job related duties and special project assigned.
    • Establishes guest data.
    • Ensure that the unique services of the Restaurant are well maintained e.g. by doing table checks
    • Updating the Communication Board.
    • Follows Hotel’s telephone etiquette standards
    • Follows Occupational Health & Safety regulations
    • Reports suspicious people, parcels, and behaviors to Security
    • Ensures adherence to Swissôtel’s Code of Ethics

    Qualifications:
    Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
    Must be guest-oriented and colleague oriented, have a vibrant personality, and radiate enthusiasm to assist people
    Proficient in the English language (verbal & written), second language is an asset
    Must be able to handle a multitude of tasks in an intense, ever-changing environment
    Must be flexible in terms of working hours.
    Must be computer literate and analytical
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