مساهمة حلول التوظيف في رؤية المملكة 2030
  • تسجيل دخول


  • نشر الوظيفة

    وظيفة مطلوب 20 موظف relationship officer بوبا #جدة

    الصورة الرمزية حلول التوظيف
    المهام الوظيفية
    Role Purpose
    To manage a portfolio of clients with a client size base of 6000 lives and / or revenue of 10 million SR and maintain a 80% retention in order to achieve profitability within BA strategy and values
    #
    Key Accountabilities
    Key Activities / Decision Areas
    1
    Consistently Achieve retention as per AOP
    · Building , maintaining and enhancing relationship with clients to develop long term satifaction
    · Meet weekly sales calls and complete reporting in a timely manner
    · Handle customer needs with reliability and be responsive in providing prompt service
    · Use proactive communication and effectively seek a resolution for a bad experience
    2
    Maintain a positive contribution in profits to the overall revenue
    · Renew with the proposed prices (increase) to ensure we have a positive contribution
    ·
    · Propose (different possible solutions) (product change) that can offer price relief to clients and impove value proposition
    · Analyze and understand commercial and technical results to negotiate with clients price increase
    3
    Sales & CRM Administration
    · Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
    · Ensure full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)
    · Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has
    · Provide accurate reports and forecasts on activity and sales performance as and when required by management
    4
    Understand Market and competitor activity
    · Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)
    · Go online regularly to SAMA and CCHI and stay up to date about market updates
    · Look at competitors websites to compare against ours and identify gaps
    · Follow SAMA and CCHI rules and regulation
    ·
    5
    Relationship and Communication
    · Build effective relationships both within and outsdie the department
    · Seek input from and maintain effective ongoing communication with others
    · Manage conflict to ensure least disruption to organization
    6
    Compliance
    · Comply 100% with the rules and regulation of SAMA and CCHI
    · Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product
    · Comply with company internal rules and regulation
    · Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing
    7
    Manage Debtor Book of the portfolio
    · 100% compliance with Bupa Arabia credit control policy
    · Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension
    · Ensure premiums are collected and support collection team in communication with clients
    · Align customer financial position with collection team and Finance

    المهارات المطلوبة
    Person Specification

    Education

    · University Graduate

    ·

    Experience Fields

    · Telesales Experience

    · Verbal and written Communication skills

    Years of Experience

    · Minimum 2 years in direct or telesales
    طريقة التقديم


    تواصل معنا
    سياسة الخصوصية