مساهمة حلول التوظيف في رؤية المملكة 2030
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  • نشر الوظيفة

    الكلمات الدلالية
    وظيفة Train Captain #الرياض

    الصورة الرمزية حلول التوظيف
    المهام الوظيفية
    • The purpose of this position is to supervise and lead the On Board Teams on their train in order to provide a safe, reliable, world class, customer focused train service



    Job Description:

    • Lead the On Board Team on their train to provide a safe, efficient reliable, world class, customer focused train Metro service;

    • Assist the On Board Supervisor by coaching, mentoring and inspecting the On Board Teams when necessary;

    • Investigate and report incidents and service delays, providing appropriate reports and recommend corrective and preventive actions;

    • Act as the key training resource and expertise for train operations courses;

    • When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the procedures and work instructions of the organization;

    • Enforce necessary procedures to ensure the safety of members of the public and SAR employees;

    • Perform duties as appropriate, operate passenger vehicles in all operating modes in the assigned area as required;

    • Plan and coordinate with the SAR Control center for deployment of On Board Teams to provide effective response to train failures, recovery and rescue support for emergency situations;

    • Ensure that the On Board teams are trained, regularly assessed and certified to perform safety critical activities based on the Competency Management System;

    • Perform regular safety reviews and inspection of On Board Teams job performance;

    • Perform operational and emergency duties when required.

    • Perform and carry out other duties as instructed / directed by the On Board Supervisor.

    • Perform duties in shift and to be “on call” and ready for emergency duties when required

    • Decisions made in accordance with established guidelines, and may impact the team's deliverables.

    • Supervision of small teams on short term assignments predominantly under set guidelines and standards



    Qualification:

    • Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.



    Experience:

    • A minimum of 3 years front line experience in a service industry and preferably a rail environment

    • Experience of leading high quality world class passenger services staff in a customer oriented and customer focused environment.



    Skills:

    • Holder of a valid driving license with good driving skills and experience;

    • A mature, proactive and responsible approach to work with initiative and problem solving capability.

    • Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
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