info الوصف
الوظيفي
[LEFT]· Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
· Monitor and maintain incoming IT Pharma Service Desk support tickets.
· Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
· Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
· Prepare new POS units and install all standard software’s (Oracle Retail program, antivirus, Open Office, etc….) for delivery to stores.
· Support all (local & remote) pharmacies associated to him by management.
· Escalate and Report un-resolved issues to the POS Supervisor until resolved.
· Execute new projects Roll outs in all associated pharmacies as per Company plans.
· Conduct regular visits as a preventive action.
· Reinforce SLAs to manage end-user expectations
Required Skills
• Customer Station.
• Communication Station.
• Collaboration Station.
• Management Station.
• Talent Station.
[URL="http://careers.nahdi.sa/job-detail.php?jid=482044"]apply now[/URL][/LEFT]