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[LEFT]Position Title Network Operations Technicia Sector Field Operations Department Network Operations Job Location Saudi Arabia, Najran Job Purpose Jobs at this level are responsible for assisting in network monitoring, participating in network traffic management and optimization, assisting in maintenance and reconfiguration of STC’s network systems and equipment with direction and guidance. Also, they are responsible for participating in resolving routine network faults/malfunctions Key Responsibilities Coordinates with seniors and understands the goals, plans and budgets involved for each assigned installation and maintenance project, to ensure all the work carried out is within the budget and in adherence with the plan Assists in reconfiguring network equipment, in compliance with established operations and maintenance guidelines and procedures Assists in ad - hoc preventive and corrective maintenance tasks on networks and participates in upgrading and reconfiguring systems and equipment Assists in network and system fault identification and escalates issues to conce
ed personnel to restore system functioning Assists in monitoring the performance of STC’s networks and identifies malfunctions in the networks, seeking support from seniors in fault rectification Performs on site monitoring of STC networks covering PSTN, Data, PLMN and Inte
ational Gateways (IGW), to ensure the network systems meet established quality standards Executes network call supervision and call controls for hard-to-reach destinations to ensure effective customer satisfaction Functions as front office customer support for Wholesale Business Unit (WBU) customers, in order to provide support in acting as an interface between WBU customers and various NOCs within STC Participates in implementing scheduled Maintenance Downtime (MDT) activities to minimize service impact on the network Collects information related to long duration calls by coordinating with SNOC and informs the same to seniors, for their analysis Coordinates with Billing & Collection Support and collates information related to customer complaints Executes scheduled activities related to collection of subscribers meter readings from various PSTN switches and informs all collected data to conce
ed authorities, for billing generation Qualifications/ Certification Bachelor’s degree in Telecommunication / Electronics & Communication / Electrical / Computer / Mechanical Engineering Required Experience Fresh graduate candidate Desired Skills & Knowledge Basic proficiency in network traffic management Intermediate proficiency in network trouble monitoring and analysis Basic proficiency in planning and organizing work tasks Advanced proficiency in adhering to relevant safety procedures Language Arabic: Advanced English: Advanced [URL="http://hr-d.co/NY"]apply now[/URL][/LEFT]

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