حلول التوظيف
نشأة حلول التوظيف عام 2013
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البشرية وتطوير الاعمال وتقنية المعلومات لتحقيق رؤية حلول التوظيف
وتطوير الاعمال في السعودية
وظائف عسير
تفاصيل الوظيفة
title Call Center Supervisor Souq
business بيانات المنشاة مخفية
date_range تاريخ الاعلان
قبل 8 سنة
date_range تاريخ الانتهاء
6 سنة
info الوصف الوظيفي
[LEFT]The Supervisor executes strategies to achieve quality and performance goals, and to deliver customer service by ensuring calls are answered effectively and efficiently throughout the day. Also, supervises overall call traffic, processes incoming calls, resolves escalated calls, and creates a great place to work, lea
and grow. The Supervisor ensures daily supervision with the team, consistent compliance with the company policy and commits to excellence in daily interaction with inte
al and exte
al customers. PRIMARY RESPONSIBILITIES: Monitoring and evaluating agent monthly performance, including call/email and after-work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance. Participating in process of interviewing, hiring, and training call center employees Follow up on and help resolve customer and employee issues. Plan and carrying out individual incentives schemes. Participate in disciplinary action of employees Develop, maintain and analyze performance reports on a daily/weekly/monthly basis Analyze performance results and implement department improvements Manage service levels and making adjustments to call routing and scheduling Meet monthly KPIs for customer satisfaction, quality and productivity. Conduct formal agent performance reviews, performance development plan, and assist agents with career development. Ensure that customers’ inquiries and escalations are resolved properly and within SLA JOB REQUIREMENTS: Minimum of 3-5 years relevant experience in call center as supervisor level Excellent verbal and written communication skills Strong knowledge in computer and software Proven track of handling team in call center Sound knowledge of handling diverse customer complaints and providing resolution Ability to analyze data to determine needs, implement solutions and track results Proven organizational skills and decision making ability CORE COMPETENCIES: Good listener Effective communication skills Proactive Dynamic in approach Flexible People-person Detail-oriented and focused [URL="http://hr-d.co/gI"]Apply now[/URL][/LEFT]
المؤهل المطلوب :
الجنس المطلوب :
العمر :
من
الدور الوظيفي :
نوع التعاقد :
دوام كامل
المستوى المهني :
سنوات الخبرة :
من
الراتب :