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Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both inte
al and exte
al with high level of quality. Key Activities: Provide a high level of customer service and professional communication skills Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times Resolves and inputs provider/client requests into CRM according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained.. Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly Ability to use and interpret multiple systems for preauthorizations, claims research, contract interpretation,and provider network status Capacity to understand and interpret client and provider contracts while working with callers Provides customer satisfaction to both inte
al and exte
al customers and strives to continuously improve service delive. Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors Skills - English Proficiency - Communication Skills

info المهارات المطلوبة

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