وظائف مكة المكرمة

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Effectively manages team members, including technicians and advisors, to ensure team objectives are being carried out Responds to any customer conce
s or complaints quickly and professionally Sets up and maintains the service desk function, including supervising service desk team members and managing the Service Desk application and platform Makes sure all issues and requests are being logged and addressed properly through the service desk platform. Resolves service desk problems and improves current service desk methods to increase productivity and customer service Establish a process of follow-up with all IT departments for all open service requests or tickets Report any issues not meeting the SLA to the Service Manager for quick resolution Monitors department issues and client complaints to Identify recurring issues in order to minimize them. Perform team members service quality inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work Responsible for managing Google application platform Possesses technical knowledge and skills to enhance the overall quality of service of the Service Desk department Displays working knowledge of industry standards, practices Has or is able to gain technical skills to manage GSuite and ITSM platforms Enhance the ITSM platform to automate processes Resolve GSuite issues for a large number of customers Manage and maintain the IT assets inventory Skills Previous IT Service Experience, Comprehensive IT Knowledge, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, High level Arabic and English language is mandatory. Saudi National candidates are encouraged to apply. Education Bachelor’s in Computer Science, Information systems or Equivalent

info المهارات المطلوبة

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