وظائف مكة المكرمة

info الوصف الوظيفي

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The job holder of this position is responsible for imparting knowledge and awareness of the Luxury Gifts or Fashion or Beauty category by using best training practices. The job holder of this position will also research and gather materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered to the division. The job holder of this position shall support the front-liners with on-the-job lea
ing, as well as with monitoring performance and training needs analysis.



Key Responsibilities:

1. Organizational:  Follow all relevant Division policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

2. Operational:

 Provide subject matter expertise in the field

 Follow-up on escalated cases /issues/questions of team members to ensure they are closed efficiently and in a timely manner Training:

 Conduct training needs analysis to assess the needs of the Division

 Create, communicate, coordinate & implement the training calendar for the year Training Specialist Training Needs Analysis Training Evaluation Advanced Product Knowledge Training Delivery Training Content & Manual PR & Marketing

 Research and gather material, and work in collaboration with Group L&D in the development of training materials

 Acquire product knowledge of new brands and train the team accordingly

 Create brand awareness at the front liners level

 Deliver the START program Category Training Day and Brand Training Days

 Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques

 Provide product training to retail brands

 Monitor product training of the Delegation brands

 Introduce interior design training related to category / products sold

 Gather feedback from the participants and conce
ed supervisors, to assess the effectiveness of the training and its impact on the participants

 Conduct evaluations on the Lea
ers and effectiveness of the lea
ing materials and approaches

 Recommend new lea
ing materials and approaches to support the divisions needs

 Participate in Group L&D training events and best practice development PR & Marketing Participation:  Be part of the team during major events and in-store activities

 Attend all important company social functions and opportunities where verbal selling of the Store and its brands can be effectively done

 Participate in relevant projects and community activities as and when needed

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