وظائف مكة المكرمة

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The Area Supervisor is a key resource in ensuring that their Shop Supervisors/Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. The Area Supervisor also establishes a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions. \r\n\r\nMain responsibilities: \r\n- Promote delivery of exceptional Guest Experience & build customer loyalty \r\n- Ensure that shop floor employees are properly trained and coached in customer service excellence \r\n- Assess customer service in network of stores through bi monthly SOQLE review \r\n- Use review of SOQLE results to set improvement targets in customer service excellence \r\n- Monitor that staff grooming and uniforms are as per standards through SOQLE \r\n- Propose remedial action plan to RSM following mystery shopping results \r\n- Monitor that approved remedial action plan is executed in stores \r\n- Review customer complaints and incident report involving customers weekly with store manager and provide advice and coaching \r\n- Facilitate resolution of Guest-related issues finding the best solution to satisfy Guests and preserve the interests of the Group \r\n- Send monthly report to RSM on customer complaints \r\n- Approve temporary loans for VVIP \r\n- Review plans of contacts of customers with store managers during visits and monitor execution \r\n- Provide feedback to RSM on the use of the database of key customers for CRM campaigns \r\n- Ensure that annual and monthly sales target per store are properly communicated to store managers on a timely basis \r\n- Provide monthly detailed feedback on store top line achievements to RSM to prepare monthly top line review \r\n- Suggest action plan to improve store top line and gross margin within network of stores whenever required \r\n- Propose remedial plan before store closure and execute phasing out plan during closure \r\n- Propose remedial plan for underperforming stores based on insights from store manager \r\n- Monitor execution of remedial plan after approval \r\n- Monitor that Marketing activities are executed in network of stores \r\n- Monitor that Marketing activities in stores are performed according to marketing plan and provide weekly report to RSM \r\n- Verify that new collection assortment is performed in store as per Brand’s and merchandise team’s guidelines \r\n- Try to find solution to align assortment as per Brand’s guidelines \r\n- Responsible of stock variance in stores along with store managers \r\n- Provide insights to RSM regarding cycle counting criteria based on conce
s or recurring issues in stores \r\n- Recommend best calendar for annual stock take and cycle counting by stores \r\n- Perform spot checks on items based on SOQLE results \r\n- Monitor that stock discrepancies and other variances in stores are addressed on time and as per group\'s guidelines \r\n- Ensure expenses related to uniform and petty cash remains within budget \r\n- Ensure that uniform expenses remains within budget \r\n- Approve petty cash expenses in store

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