info الوصف
الوظيفي
To support in managing daily operations for the IT Infrastructure and ensure the proper implementation of robust and scalable systems that meet the Exchange’s business requirements as per the IT policies and procedures.
Key Accountabilities:
Daily Operations:
Follow daily operations relating to their own job to ensure work continuity
Contribute to preparing timely and accurate reports that conce
the Department’s line of work to meet the requirements, objectives, and standards of the Exchange and the department
Ensure the satisfaction of both inte
al and exte
al customers by addressing their needs in a courteous and timely manner
IT Infrastructure:
Analyze IT infrastructure initiatives in order to understand capabilities and limitations of the current supporting IT infrastructure, while providing recommendations to build and maintain a scalable and agile IT infrastructure meeting the Exchange operational and capacity requirements
Assist in implementing proper monitoring tools to achieve the required benchmarks, and provide monitoring support to all inte
al functions in order to achieve of effective IT operations
Ensure effective communication with project managers in order to successfully execute IT projects
Assist in identifying the Exchange’s outdated technology assets to acquire constant system upgrades in accordance with evolving business requirements
Coordination and Cooperation:
Organize the operations of all IT related infrastructure aspects (hardware, networks, servers, storage, and database management) in order to successful operations
Coordinate with the IT Operations regarding directory management and messaging systems while ensuring network performance and support in accordance to the service level agreements
Assist in monitoring infrastructure performance and availability in coordination with the IT performance management in order to identify areas of improvement and suggest solutions
Contribute to the identification of opportunities to continue improvement of processes and practices by considering best practices, improvement of business processes, cost reduction measures, and productivity improvement
Gove
ance and Resilience:
Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner
Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement
Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.