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We believe that work is not just an office you report to every mo
ing. It is rather the right place for discoveries as well as innovations and a venue for development of professional skills. Employees in Panda always work to reach new heights in performance through enthusiasm, punctuality and adaptability. If you believe you can be the one with this skillset, join us today to start your first step towards a quite successful career path.

Job Purpose

To manage support services of Retail Merchandise Operations Management Applications, lead a team of Retail Merchandise Application Support, lead and deliver Retail Merchandise Implementation & Development Projects. Implement stadnard SDLC/ITIL in managing development and support applications. Manage System integraros, consultants, support service providers, enhancements/upgrades/releases, busines process re-engineering, requirements gathering,, deploy program changes/patches, maintain service tickets and MTTR, periodic DR drills, users and data access management, comply inte
al and exte
al audit observations, lead SIT/UAT/Training as-and-when needed, manage retail applicaton environemnts to ensure they are all in-sync. Maintain Data integrity and security and ensure all services provdied within approved budget.



Job Responsibilities







Lead all merchandise applications support services L1-L2-L3 Support to ensure business retail applications services are up-and-running all the time.




Manage support service contracts if services are outsourced to ensure L2/L3 support model is implemented whereas L1 is managed inte
ally. Ensure tickets managed and resolved and met SLA’s.




Provide all possible support as SME in implementation of IT projects by taking part in full project cycle from scoping through to evaluation to implementation and Go Live in order to ensure that business IT projects are executed efficiently & meet business objectives to the right quality.




Work systems evolution (implement, upgrade, change…) with senior management of Retail Applications and cross functions such as Integration and other integrated systems.




Implement standard project management processes, tool and methodology by ensuring good architecture, scope, resource roles and clear deliverables are identified from initial stage up to post-implementation support




Ensure completion of deliverables and adherence to timelines; track milestones and timelines across projects and institute necessary work flow, resource allocations, making alterations when necessary to meet expectations of business; analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon deliverables; analyze financial and operational reports.




Provide the necessary training, knowledge transfer and coaching to Merchandise Operations Service managers and Specialists working with him.




Participate in executing regular customer satisfaction surveys across BUs and develop action plans to improve costumer’s IT experience in coordination with other IT functions




Participate in developing and deploy IT policy to ensure company’s data and assets good utilization and safeguard.




Skills

Education

Bachelor or Master’s Degree in Computer Science / Applications / Software Engineering / Information Systems or related fields

Experience, Skills & Competencies

7+ years of strong IT Retail Application Support and/or Implementation experience
Strong functional and technical knowledge of Oracle Retail Merchandise Operations Management such as RMS, ReSA, ReIM RA, RPM, RTM, RIB, preferably on Cloud SaaS/PaaS.
Advanced Certifications (ITIL, COBIT, OCP, PMP etc.)
Good Command in Oracle DB, PL/SQL / MS SQL, Batch, Scripts etc.
Basic knowledge of Networks, OS Linux/Unix, VMWare etc.
Ability to support users, analyze requirements, develop solutions in a dynamic business environment.
Work confidently within cross functional IT and Business teams
Business relationship management knowledge
Able to express ideas and presentations clearly and confidently in meetings
Gathering information systematically and problem solving
Able to act on initiative, identify opportunities and proactive in putting forward ideas and solutions
Highly skilled in IT Service Management (Delivery and Support)
People Management and Development/Mentor/Couch

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