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[LEFT]Job Location Saudi Arabia, Yanbu Job Purpose Jobs at this level are responsible for assisting in network monitoring, participating in network traffic management and optimization, assisting in maintenance and reconfiguration of STC’s network systems and equipment with direction and guidance. Also, they are responsible for participating in resolving routine network faults/malfunctions. Key Responsibilities Coordinates with seniors and understands the goals, plans and budgets involved for each assigned installation and maintenance project, to ensure all the work carried out is within the budget and in adherence with the plan. Assists in reconfiguring network equipment, in compliance with established operations and maintenance guidelines and procedures. Assists in ad - hoc preventive and corrective maintenance tasks on networks and participates in upgrading and reconfiguring systems and equipment. Assists in network and system fault identification and escalates issues to conce
ed personnel to restore system functioning. Assists in monitoring the performance of STC’s networks and identifies malfunctions in the networks, seeking support from seniors in fault rectification. Performs on site monitoring of STC networks covering PSTN, Data, PLMN and Inte
ational Gateways (IGW), to ensure the network systems meet established quality standards. Executes network call supervision and call controls for hard-to-reach destinations to ensure effective customer satisfaction. Functions as front office customer support for Wholesale Business Unit (WBU) customers, in order to provide support in acting as an interface between WBU customers and various NOCs within STC. Identifies fraud cases and reports the same to seniors, in order to ensure effective investigation of these cases. Reviews STC’s network procurement requirements forwarded by junior technicians and forwards the same to seniors, for review and approval. Coordinates with exte
al vendors and participates in the payment procedures, as and when required. Qualifications/ Certification Bachelor’s degree in Telecommunication / Electronics & Communication / Electrical / Computer / Mechanical Engineering Required Experience 0 - 2 years of experience working in network operations and maintenance areas Desired Skills & Knowledge Basic proficiency in network traffic management Intermediate proficiency in network trouble monitoring and analysis Intermediate proficiency in using various network monitoring tools such as Smart care CEM, MAS7, RTTM, NTM, RTM, InfoVista, EWSD & 5ESS switches Basic proficiency in planning and organizing work tasks Advanced proficiency in adhering to relevant safety procedures Language Arabic: Advanced English: Advanced [URL="https://stccareers.taleo.net/careersection/application.jss?lang=en&type=1&csNo=10060&portal=8105100293&reqNo=28661&isOnLogoutPage=true"]apply now[/URL][/LEFT]