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[LEFT]Al-Futtaim Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 inte
ational brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe. Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support. Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector. Al-Futtaim Electronics, Aftron AFTRON is available in all leading electronic stores, hyper mall outlets and supermarkets in UAE. Like EMKE Group, Al Falah Hyper Market, Lulu, Plug Ins, Hyper Panda, Geant, E Max, Sharaf DG, Sharaf Digital, Safeer Group, KM Trading, etc. AFTRON has exclusive showrooms at Dubai Festival City and Inte
ational City. Also coming soon in Abu Dhabi and Sharjah. About the Role: An exciting opportunity is opened for an experienced Customer Service Manager within Al Futtaim Electronics. You will be responsible to develop and implement customer service policies and procedures. Understand the service level requirements in KSA. Understand / define and communicate customer service standards (tu
around times etc.). Oversee the achievement and maintenance of agreed customer service levels and standards. Ensure the necessary resources and tools are available for quality customer service delivery through the service franchise. Review customer complaints, communicate with the product management team on product quality, replacement, compensation etc. Track customer complaint resolution. Interact with critical customers directly. Handle complex and escalated customer service issues. Monitor accuracy of reporting and data base information. Ensure proper / structured reporting with the product management team and the country manager. Analyze relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability. Liaise with company management to support and implement alte
ate revenue models through out of warranty service , spares and annual maintenance contracts. Ensure budget requirements are met. Evaluate performance levels with the service franchises. Negotiate rates based on complaints received and tu
around times. Coordinate with product management team to arrange spares with every consignment / critical spares. Develop systems and process to inward / arrange / document / distribute spare and have the consumption report sent to the product management team. Interact with the factories on complaints / quality issues and reimbursement of spares. Manage in-house service center / spares and sales retu
s. Your role will be will be based in Jeddah. You will report into the Head - Inte
ational Business Development. Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In tu
Al Futtaim is committed to developing employees through its lea
ing and development programmes and inte
al opportunities. About You: To be considered for this exciting role, you need to have a Bachelors degree. Minimum 15+years experience within the consumer electronics / home appliance industry in the U.A.E. Of which relevant 8+ years of experience in a service manager role. Strong relationships with dealers/power retailers in KSA. Excellent product knowledge and ability to compare competitive offerings. Experience of working in a multinational and multicultural environment is an asset. Along with previous experience you must have in-depth knowledge of customer service principles and practices. A strong work ethic, competitive drive and entrepreneurial spirit. Excellent interpersonal and communication skills. Good account management / mapping skills. An excellent customer service attitude and the ability to interact with customers in a professional manner are required. A confident and determined approach. Resilience and the ability to cope with rejection. A high degree of self-motivation and drive. The ability to work both independently and as part of a team. The capacity to flourish in a competitive environment. Proficiency in CRM systems & MS Office applications.To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & analytical ability. To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & analytical ability. Note: you will be required to attach the following:1. Resume/CV Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance. [URL="https://www.afuturewithus.com/careers/UserRegistration.aspx?CompanyID=47&ChannelID=1036"]apply now[/URL][/LEFT]