وظائف مكة المكرمة

Job Description Main Objectives: Assist managing a dynamic and complex complaints caseload from all sources (MOC, RO, CEIP and Call Center) being an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process along with managing the resolution of customer complaints between involved parties (Sales or Aftersales) within given timescales as a dedicated position on site to monitor and control customers interactions and conflicts. Assist as well in running the Customer Relationship Management function to develop the After Sales and CRM strategies according to the dealership policies and in line with the JLR brand. Core Responsibility •Customer Complaints (Sales & After Sales) General Customer Relations Accountabilities •Customer Satisfaction Index & Surveys •Customer Database (DMS - Autoline) •Customer Campaigns Management (Sales & After Sales) Skills Specific Skills: •Solid knowledge of CRM, Sales and after sales (service a/o parts) •Good knowledge of database management & data mining •Good knowledge of consumer behavior •Strong team work orientation •Strong problem solving skills and mental flexibility •Strong ability to handle conflicts •Good working knowledge of MS Office Applications