وظائف مكة المكرمة

Resolve the customers’ complaints or inquires received by the Call Center team in regards to new issues or projects and the escalations as per the set Authority Matrix to ensure customer satisfaction, timely respond and release of conflict. · Approve the Call Center system updates and edits to ensure the smooth operations of the system and in order to facilitate the required analysis and reporting. · Review the surveys received from Nahdi departments and collaborate with the conce
ed stakeholders in regards to the required amendments to ensure smooth and timely execution by the Call Center team. · Monitor the process of respond to the medical inquires through the communication with the social media agencies and the analysis of system reports to ensure the compliance of the responds with Nahdi policies and to ensure timely respond to the customers’ medical inquiries. · Monitor the distribution of the customers gifts (points) through the review of periodic system reports (Business Intelligence reports, Fraud report…etc) to ensure proper and fair implementation of the gifts as per Nahdi policy. · Execute the Loyalty plans set by the Loyalty team including the gifts, benefits and medical tips in order to maintain customers’ satisfaction and awareness. · Manage Nuhdic program through the follow-up on the cards issuance, the data entry of the forms and conduct awareness trainings to the current or new Pharmacists to ensure proper implementation of Nuhdic program. · Develop the assigned team KPIs through the cascading of the division SMART objectives and monitor the implementation to ensure the achievement of the set KPIs. · Manage the assigned team performance through providing performance feedback, conversations, appraisal, coaching, knowledge transfer …etc to ensure the achievement of the set objectives and employees career development. · Manage and develop the department SOPs, policies, procedures, processes, structure and SLAs to ensure the effectiveness and standardization of the department operations.