التقديم مغلق
Nahdi Life care store manager #Jeddah
تاريخ الاعلان: قبل 9 سنة | تاريخ الانتهاء: 7 سنة
الوصف الوظيفي
· Clarify the home health care products features, specifications and benefits to the customers based on the analysis of the customers’ requirements in order to maintain the customers’ satisfaction and to achieve the sales targets.
· Ensure the on-time delivery and installation of the products to the customers through the communication with the delivery contractors and the store labor.
· Supervise and provide development opportunities for retail store staff through performance management activities (tracking and monitoring productivity and Individual Key Performance Indicators (KPIs) etc.), corrective actions (when required), regular development conversations, access to formal (e.g. training) and informal (e.g. coaching) development options in order to ensure and maximize performance
· Monitor key sales performance targets and customer satisfaction levels at a store level through direct observation, regular reporting in order to ensure sales and customers satisfaction level are achieved
· Supervise the payments and sales reconciliations with the Finance team in order to ensure accuracy of payment process and compliance with commercial legal requirements and inte
al financial processes
· Identify upsell and cross-sell opportunities, understanding needs and proposing appropriate products in order to ensure and maximize customer satisfaction and direct his team to achieve cross sell and upsell targets.
· Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions (e.g. loyalty program registration – warranty service – E-Commerce transactions … etc.) in order to ensure individual performance is according to the standards
· Perform and monitor operational and staff related administrative tasks by monitoring work flow, team schedule and attendance, verifying order entries, handling logistics related to stock levels (ordering stocks, retu
ing etc.), performing inventory management actions (e.g. register products in the inventory etc.), managing expenses (e.g. recording, documenting receipts etc.), checking price updates and changes are in place, overseeing promotion execution etc. in order to ensure compliance with the Operational Excellence guidelines (blueprint)
· Ensure store readiness by monitoring compliance with inte
al readiness guidelines (e.g. staff readiness – check uniforms, name tags etc.; store readiness – temperature, storage conditions etc.) in order to ensure effective daily operations along with professional look & feel at a store level
· Ensure compliance at a store level with the Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through by regular monitoring compliance, checking for updates etc. in order to ensure compliance with local industry legal requirements/ standards and inte
al policies
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Required Skills
• Customer Station
• Communication Station
• Collaboration Station
• Talent Station
• Management Station