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What are my responsibilities? Assist in development, coordination, and finalization of schedules for installation, testing and telecom commissioning systems for various Siemens communication orders. Regularly Communicate project services schedule, risks and other pertinent issues to project managers and segment manager. Perform regular site visits and monitor progress of site and preparation to ensure that all tasks are being completed on schedule in order to meet assigned project completion dates Ensure to improve Siemens profitability by reducing time to site, problem resolution and completion of work. Perform integration of SDH, DVM and PSE equipment from various corresponding OEMs like NSN, Coriant, Siemens, ABB and Connection Master Responsible for a 24 hour response to service requests. Develop Services Management tool and maintain accurate and appropriate data related to services activities of the team. Coordinate and adjust schedules as necessary to minimize unexpected cost increases, and/or to improve overall profitability to Siemens—while maintaining customer satisfaction Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project Conduct/assist in training of services personnel on integration technologies. Participate in presale activities with proposal when required Improve relationship with customers by providing service excellence. Follow Siemens, SEC and EPC policies such as safety, regulatory, dress codes/appearance and business conduct Follow all Siemens quality control protocols and escalation policies Maintain optimum communication practices—respond to emails, and written messages in a timely manner Manage travel and office expenses to control costs. Maintain Siemens assets (telephones, cars, tools, etc) to ensure longevity and avoid breakdowns Undertaking site surveys, when required, prior to site activities Technical support & Liaising with Project managers & service engineers What do I need to qualify for this job? Minimum 08 years of expert level work experience in the field of telecommunication systems services Testing and commissioning experience for telecom equipment, including Coriant 70xx, FMX, ABB Fox and or Alcatel SDH/DVM/PSE equipment. Working on TNMS/NMS/EMS experience is a must. Also have working experience on SEC LAN/WAN equipment in the substations. Well versed with SEC requirements Team player and flexible Attended faults throughout the life cycle of the telecom equipment. Telecom design review experience Experience of working in multi cultural organization Problem solving skills Engineering Degree is required and preferred to have it in Telecommunications