وظائف مكة المكرمة

Summary of Responsibilities: • Assist the manager in day to day running of the outlet. • Ensuring Achievement of financial results and guest satisfaction. • Initiatives to aid with the continued development of the Swissôtel Makkah positioning as a leader in Food & Beverage service and as a Food and Beverage destination. • Ongoing control and enhancement of quality standards and guest service. • Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service. • Ensuring the Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows. • Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions. • Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales. • Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture. • Ensuring profitability and controlling of costs. • Ensure Guests’ satisfaction and handle all feedback accordingly. • To be able to give training to team members e.g. beverage training, service training. • To be able to build and maintain the team morale. Handling each team member as individuals accordingly. • Evaluate operations and implement improvements. • Ensuring proper execution of food promotions. Main Daily Duties: • Demonstrates Swissôtel way Standards in all interactions. • To promote good relationship to the guests and Colleagues • Control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipments, Grooming Standards, Updating all Colleague Logs/ Files. • Participate in service as necessary in accordance with Restaurant needs. • Ensure hotel grooming and personal appearance standard are met. • Control stocks for daily use in the restaurant. • Control breakage, waste and spoilage. • Ensuring Safe and Healthy work environment for all the Guests and the Colleagues. • Conduct all administrative work required. • Maintaining Restaurant cleanliness as well as ensuring all maintenance needs are looked after. • Checking of expiry dates and non-dated products on daily basis. • Schedules Guest Reservations and arranges for private function or special party. • Checked opening and closing duties assigned to all the colleague. • Maintain log book on day to day bases. • Conduct shift briefing. • Performs job related duties and special project assigned. • Establishes guest data. • Ensure that the unique services of the Restaurant are well maintained e.g. by doing table checks • Updating the Communication Board. • Follows Hotel’s telephone etiquette standards • Follows Occupational Health & Safety regulations • Reports suspicious people, parcels, and behaviors to Security • Ensures adherence to Swissôtel’s Code of Ethics Qualifications: Must possess outstanding guest services skills, professional presentation and sophisticated communication skills Must be guest-oriented and colleague oriented, have a vibrant personality, and radiate enthusiasm to assist people Proficient in the English language (verbal & written), second language is an asset Must be able to handle a multitude of tasks in an intense, ever-changing environment Must be flexible in terms of working hours. Must be computer literate and analytical