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Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of Captain Onboarding, Captain Support and Performance Management. This role involves working on a shift basis that will include weekend work. Key responsibilities include: Developing and maintain strong relationships with all Captains Acting as a first point of contact and front line support for all our Captains resolving device issues, training matters and other queries Recruiting high quality Captains and promote Careem and motivate them to continue working with us Ensuring our Captains follow the Careem quality standards Training Captains on our technology and customer service experience standards REQUIREMENTS The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Ability to get hands-on in a complex operational environment Ability to manage multiple tasks and work to tight deadlines Confident, outgoing, and with a predisposition to help and teach others Good technical proficiency, literacy skills and a competent computer user Ability to effectively trouble shoot problems and work collaboratively within a team environment Excellent technical proficiency, literacy skills and a competent computer user Experience working within a similar role is highly desirable Experience working within the technology industry/start-up environment is highly desirable Educated to BS level Fluent in both Arabic/English, spoken and written