وظائف مكة المكرمة

Role Purpose To lead the quality improvement initiative with the function being partnered. S/he will ensure that the right metrics are being set to meet the business expectations and that there is a proper use of focused improvement tools to drive the continuous improvement wheel # Key Accountabilities Key Activities / Decision Areas 1 Aligned Quality Metrics · To work together with the key functional stake holders and quality control team in order to identify key challenges / areas for improvements · Develop in collaboration with the quality control manager and the functional key stake-holder an aligned on quality metrics in order to drive desired outcomes for the business · Ensure that the metrics are always updated to meet the business expectations and changing requirements 2 Focused Improvement · Collect the service failures from different voice of customer/quality control channels and develop a loss tree to identify the failures to focus on. · Lead, facilitate and follow up FI activities and agenda in the relevant function. · Manage the process of analyzing the root causes of the failures with the team members using a structured problem solving methodology and variety of tools, and identifying the corresponding countermeasures to eliminate or at least reduce the service failures at a certain level. · Facilitate conducting the regular review of FI with the TQM/functional director with the relevant function. Propose preventative countermeasures to ensure elimination of service failures 3 Human Error Management · Identify the most common human errors leading to service failures · Conduct Human Error Root Cause Analysis (HERCA) for the top identified service failures caused by human errors to understand the driver behind these human errors · Develop the necessary plans to ensure that the relevant counter measures are being taken to reduce those human errors and embed in the induction plans of new joiners as needed 4 Education · Ensure with the lea
ing and development team that there is a good understaning and training/induction plans to address the common service faiures in the function being supported · Raise the service/quality awareness in the function being supported and support the education of proper use of problem solving and FI tools · Supervise and monitore the proper use of quality tools by the teams working on FI projects in the function 5 Process Improvement · Work together with the Process Excellece Sr Manager to keep the end to end process for the function updated · Work on the simplification of the existing processes and the use of of technology to ensure that they are lean and are error free · Implement Poke Yokes based on HERCA feedback for failures generated by the process to ensure fool proof solutions Required Skills PERSON SPECIFICATION EDUCATION • University degree preferably in an engineering field • Certification in quality/lean/six sigma is a plus EXPERIENCE FIELDS • TPM, WCM, or Six Sigma experience • Vast expeirence in leading and driving focused improvement projects and understanding of problem solving tools YEARS OF EXPERIENCE • 3-5 years of continuous improvement experience preferably in supply chain management or service industry