وظائف مكة المكرمة

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following: A member of the Executive Committee with responsibility for development and Execution of the Hotel’s Strategic Plan Responsible for the smooth and efficient operation of the Front Office, Housekeeping and Laundry. Prepares the annual budgets and monthly forecast for all areas overseen Ensures that the monthly financial outlooks and results for the Front Office, Housekeeping and Laundry Departments are accurate and on target. Ensures full compliance with Swissotel Hotels & Resort’s Room’s and Swissotel Circle standards. Customer service champion – leads all Front Office Departments to provide consistently outstanding service as measured by JD Power Responsible for quarterly succession planning and the associated training and development of leaders. Creator of a “pipeline” of Rooms talent ready for promotion within the hotel and the company. Adheres to the code of business conduct. Ensures strong inter-departmental communication and cooperation in the interest of better Guest and Colleague satisfaction. Ensures the recruitment of top talent into the hotel through effective networking recruiting, and interviewing. Oversees the effective training and performance management of all Colleagues in the Front Office, Housekeeping and Laundry Departments. Ensures all Guest comments and complaints are promptly followed up on and responded to. Ensures Revenue and Inventory management practices are in place so as to maximize revenues for the hotel every day. Key member of the Revenue Management Team Promotes the safety and wellbeing of our guests and co-workers by having a thorough knowledge of the Hotel’s crisis and emergency procedures. Leads Front Office, Housekeeping and Laundry departments to maintain superior colleague engagement. Maintains a safe and hazard free work environment. Qualifications: 2 years’ experience as an Assistant Director Rooms Division, or greater position in a large, high volume luxury hotel or resort. Direct experience in Front Office, Housekeeping and Laundry operations Experience within a luxury, unionized work environment. University Degree preferred Able to work well under pressure and to manage multiple projects. Proven track record of being able to execute complex procedures and plans Excellent communication skills with second language proficiency, a plus. Computer skills (Word, Excel). Well organized and excellent attention to detail Superior problem solving abilities Highly organized, goal and results orientated individual with strong analytical skills Proven track record of developing others to move on to positions of greater responsibility. Must be creative, and have a sense of humor Living & Working at Swissotel Al Maqam: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and fu
ished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Swissotel Al Maqam Hotel offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites: