وظائف مكة المكرمة

info الوصف الوظيفي

---

•Test and evaluate existing network systems •Perform regular maintenance to ensure that networks operate correctly •Troubleshoot local area networks (LANs), wide area networks (WANs), and Inte
et systems IT support specialists help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the daily upkeep of their organization’s networks by finding solutions to problems as they occur. IT support specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks. •Pay attention to customers when they describe their computer problems •Ask customers questions to properly diagnose the problem •Walk customers through the recommended problem-solving steps •Set up or repair computer equipment and related devices •Train users to work with new computer hardware or software, such as printers, word-processing software, and email •Assist users in installing software •Provide others in the organization with information about what gives customers the most trouble and about other conce
s customers have Skills Customer service skills. must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use. Listening skills. must be able to understand the problem that their customer is describing and know when to ask questions to clarify the situation. Problem-solving skills. must identify both simple and complex computer problems, analyze them, and solve them. Speaking skills. must describe the solution to a computer problem in a way that a nontechnical person can understand. Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

info المهارات المطلوبة

---

share نشر الوظيفة

---