وظائف الرياض

KEY ACCOUNTABILITIES & ACTIVITIES

1. Application Support Management

· Manage the day-to-day operations assigned to the IT Application Team and ensure compliance with the established standards and procedures

· Plan, develop, manage, edit, revise, and maintain application user manuals, application papers, product descriptions, case studies, and data sheets.

· Troubleshoot the escalated incidents and resolve them within the predefined plan.

2. Project Management

· Plan, organize, manage and control various IT Applications projects in order to ensure that the project cycle is completed meeting agreed project parameters (cost budget, timelines, scope and quality), standards and objectives

· Write relevant RFPs, RFI and RFQs and do the required evaluation

3. Application Deployment / Upgrade / Enhancement

· Perform the installation, configuration, testing and deployment of new applications and/or enhancements to existing applications.

· Identify opportunities for continuous improvement of systems, processes and practices; improvement of business processes, cost reduction and productivity improvement

· Enhance existing applications.

4. Policy compliance and Information Security obligations

· Comply with the GMCo IT policies & procedures.

· Preserve the:

· Confidentiality of information by making sure relative systems and data only be accessed by authorized people;

· Integrity of the information by safeguarding the accuracy and completeness of information and processing methods;

· Availability of information, by ensuring that allowed users have access to information and associated assets when required.

· Protect assets (information, software, hardware) against compromise.

· Comply with Data Protection and Intellectual Property Rights and legislations.

· Ensure that all required physical security controls and mechanisms are enforced within his/her area of work.

· Report immediately any observed and/or suspected information security incidents and security breaches to his superior and to the Information Security Team or Service Desk

· Coordinate with IT gove
ance to implement change and quality management

BUSINESS METRICS

· Time to resolve a problem

· Time to perform root cause analysis

· Applications performance and availability