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The job holder is responsible for managing infrastructure service management activities including maintaining CyTech’s community infrastructure, facilitating client migration to CyTech’s infrastructure, working with third-party providers on deployment, and providing periodic backups and disaster recovery services.



Strategic and Managerial Responsibilities

Develop the performance objectives of the Department in collaboration with the Directorate, and continuously monitor progress towards Directorate strategic objectives and develop periodic performance reports to present evaluation results and recommend improvements

Core Responsibilities

Manage functional and performance tests on current infrastructure for identifying issues

Manage infrastructure configuration to ensure upgrades and required system changes

Ensure the development and utilization of task automation and reporting tools

Provide Level 2 client technical support and address any issues/problems as per set SLAs, escalate any roadblock beyond team’s control to third party providers

Provide infrastructure operations services, disaster recovery, scanning and archiving, data repository, and remote operations services develop and oversee network operations, service desk, event management, incident management, problem management, configuration management and change management processes for all cloud services

Ensure successful backup and/or replication of customer data in a secure manner

Contribute and enhance cloud security infrastructure for monitoring purposes

Coordinate cross-functionally to accomplish assigned tasks

People Management Responsibilities

Carry-out the day-to-day operations of the Department, provide expertise, encourage teamwork and align work processes to achieve high-performance standards, meet established targets and engage employees

Manage performance of the Department, develop and motivate staff, provide formal and informal feedback and appraisal, and provide guidance on training programs for employees to maximize performance

Skills
Skills and Experience:



Prior managerial experience in infrastructure service management, in particular, infrastructure operations

Previous executive experience, including the ability to hold middle-management level discussions, and exceptional interpersonal, verbal, written and presentation skills

Prior experience within the KSA and the Middle East region retaining strong technical skills in the related discipline

Advanced proficiency in infrastructure service management

Intermediate proficiency in problem-solving

Education
Bachelor’s degree in computer science, computer Engineering or related technical discipline

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