وظائف حكومية

End User Computing Analyst Job Type Non-Academic Job Summary Investigates, analyzes, and resolves hardware problems on University computer systems (Mac and Windows) Provides integrated hardware and software support; troubleshoots and resolves issues on involved system hardware, software failures and conflicts Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out. Maintains high customer service standards in dealing with and responding to customer issues and questions. Provides individual and/or group instruction and training on computer technologies to faculty and/or staff across all University departments. Defines, documents and carries out small projects or sub-projects (typically less than six months, with limited budget, limited interdependency with other projects, and no significant strategic impact), alone or with a small team, actively participating in all phases. Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate. Leads a small team of technicians to deliver a high level of end user support. Major Responsibilities Operational/Technical • Investigates, analyzes, and resolves hardware problems on University computer systems. • Performs hardware repairs, maintenance, technical assistance and support on a wide range of PC- based computers and peripherals. • Analyzes and resolves problems on computer applications and systems for faculty and staff across all University departments. • Provides a wide range of technical assistance to departmental user support staff. • Maintains site licenses for department/organization. • Provides integrated hardware and software support; troubleshoots and resolves issues on involved system hardware, software failures and conflicts • Maintains high customer service standards in dealing with and responding to customer issues and questions. • Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX workstations, file servers and other related equipment, devices and systems. • Provides individual and/or group instruction and training on computer technologies to faculty and/or staff across all University departments. • 24/7 technical support on a shift patte
. Reporting • Reviews, prioritizes, and processes in supporting OS. • Maintains records including problem documentation and actions taken. • Escalates any risks and issues to the management. Organization Information Technology Division IT Services Technical Skills ACSA Certification. Non-Technical Skills or Attributes Minimum 2 years of experience in IT end user Support environment. Expert in Windows and Mac Remote Desktop applications. Experience in Windows and Mac Deployment solutions. Experience in Directory Services AD/OD. Required Education BS. Degree in (Computer Science, Information Technology, or any related IT discipline) Required Experience Four plus years of IT experience with at least two years IT end user Support environment.